Hi, we’re here to help.

Frequently Asked Question

Find answers to frequently asked questions

Legal Documents

Read the Terms of Service and License Agreement

Open a Support ticket

Get in touch with us

How does Escrow Xchange protect against fraud?

Escrow Xchange takes several steps to protect both the Buyer and Seller against fraud:
- We verify the identity of all parties involved in the transaction.
- All payments by the Buyer are verified as "good funds" before the Seller is instructed to ship.
- All shipments are tracked to ensure the Seller shipped and the Buyer received the merchandise.
- If the merchandise is fraudulent, the Buyer has the opportunity to “Reject” and return the merchandise during the Inspection Period, while the
- funds are still in escrow. Please note: Esrow.com is not responsible for fees associated with the return.
- escrowxchange monitors and confirms that the Buyer has received the merchandise or domain, protecting the Seller from the Buyer stating otherwise.

How long does the escrow process take?

While most transactions are completed within 1 to 20 business days, transaction timelines are still unique to each transaction and depend on the steps below. You can estimate the timeline of your transaction below:

Account Creation and Verification: Account creation is quick and simple. You simply fill out the required fields on escrowxchange. However, for transactions over $3,000, all users of the transaction will need to complete an individual or institute account verification. Once uploaded, your verification documents will take up to one business day for escrowxchange to review.

Buyer's Payment Method: Buyers may pay for their transactions via wire, cryptocurrency, credit card, or PayPal. For Buyers with accounts in the United States, they may also pay via ACH. Wire payments are processed within 1 - 5 business days.

Delivery time: Delivery from Seller to Buyer depends on the delivery method, and whether Buyer and Seller are transacting digital goods, physical goods, or services. escrowxchange requires all trackable and tangible merchandise be sent via a shipping method that allows online tracking and insurance.

Inspection Period: The Buyers and Sellers select the Inspection Period, which is between 1 - 30 days.

Disbursement Method: Sellers can receive funds via domestic or international wire transfer or domestic ACH payments. Domestic wires are generally received within 1 business day, international wires within 3 - 5 business days, and ACH payments are generally received within 3 business days. Sellers receiving disbursements valued in excess of $500,000 USD are required to receive funds via wire transfer.

Additional Services: Timelines for Milestone Transactions, Domain Name Holding Transactions, and Vehicle Services Transactions with title or lienholder services may be longer as a result of additional rendered services.

If your transaction takes longer than expected, contact our customer support department via email at support@escrowxchange.com or chat with our support team when they are online. They can provide additional information or guidance as to the cause of any delay.